Studio Policies
Hours
Our studio closes one hour early daily when there are no active painters remaining in the studio. Last seating to paint is 1 hour and 15 minutes before the posted closing time. You can find a list of our current hours posted here. In the event of inclement weather, we may choose to close for the whole day or just a partial day depending on conditions. It is best to call the studio to see if we pick up the phone on these days prior to coming down to paint or pick up pieces. You can also check for the most current updates on our Facebook page.
Pottery Pick-Ups
Our studio closes one hour early daily when there are no active painters remaining in the studio. Please plan to pick up your finished pottery pieces at least one hour before closing to ensure we will be open for your pick up.
Pottery painted today will be ready in 7 days after 4p.m. unless otherwise specified. Finished pieces need to be picked up within 60 days of the pick up date written on your receipt at time of purchase. Any unfinished pottery pieces you have left to work on again before firing (works in progress) have a 30 day maximum hold.
Receipts are required for pick up:
Customers without receipts must sign in at the front desk, properly identify their piece(s), and list the items which they are picking up. Name, phone number and proper ID may be requested. Do not send someone else to pick up your piece(s) for you unless they were here the day you painted it and they can properly identify which piece is yours. If you send someone to pick up your piece, your name must be written on the piece and properly identified at the studio. We reserve the right to withhold pickups until proper identification can be made.
identifying your pottery piece:
Please be sure to write your name on your piece with a special GLAZE PENCIL to help us properly identify it when you pick it up as on occasion customers have accidentally taken home another customer’s piece if it was painted similar, etc. and there was no name to assist in identifying your piece. We often have several hundred pottery pieces waiting for pick up at any one time and without a name written on your piece, it's often difficult to identify if there are multiples of the same popular item waiting for pick up on the shelves.
pottery left at the studio:
You are responsible for remembering to pick up your pottery- you put a lot of special effort into it, please do not forget to pick up your pottery. We cannot send reminder calls or emails about your finished pottery pieces. Pottery is considered abandoned if it has been more than 60 days past the pickup date or written on your receipt. These pieces will be date marked and then donated to charity whenever possible. They cannot be recovered and will not be replaced in any form. Please pick up your pottery promptly.
Forms of Payment
Payment in full is required at the time of check-out or in advance in the case of deposits, class registrations or special ordered items. We do not allow payments at pick-up. We ABSOLUTELY LOVE cash! And we happily accept MasterCard, Visa, American Express, and Discover. Sorry- No Personal Checks. There is a $35 fee for all returned checks.
Purchases, Refunds & Exchanges
No refunds, exchanges, or store credits will be made at any time without a valid Pottery Piazza receipt. All sales are final, including deposits paid, with the exception of a select few instances where exchanges and store credits may be issued and those policies and exceptions are posted in the studio at the register area. Please inquire if you have a question or concern about any of our policies and we’d be happy to elaborate.
Additional Policies
Reservations:
Reservations are not required unless it's for a specific studio event which recommends a reservation. If you have made a reservation with our studio, we expect that you will show up within 15 minutes of your reservation time. Tables will not be held for your group longer than 15 minutes past your scheduled arrival time. If you need to make an adjustment to your reservation, please call the studio as soon as it is known and we will happily work with you to arrange a new mutually agreeable date and time whenever possible.
Cancellations:
If you have placed a deposit for a party booking or a class registration, your deposit is exactly that, a deposit ensuring that you have a spot reserved for the event. All deposits are non-refundable but if you find that you need to change the date of a party booking for any reason, we will happily work with you to arrange a new mutually agreeable date and time. If you have paid for an event in advance or placed a deposit for a class registration and you cannot make the class/event, you must call the studio in advance of the start of the class/event to let us know you won't be able to make it. We will offer a one-time allowance to move your deposit or payment to the next class or, in the event that it was a "one time only event" we were offering and no alternate class/event was available, we will offer a store credit for the amount you paid (which must be picked up within 30 days).
No-shows:
If you did not call and did not show to the event, you are considered a "no-show" and there will be no refund or store credit issued as we have incurred expenses in preparing your materials for a class not knowing that you would not show up and by saving you a spot for an event we could have otherwise sold to another customer, incurring a loss to our small business.
In the rare event that we as a studio have to cancel your event because of an unforeseen reason, we will gladly offer a refund or store credit for the amount you paid if it was not weather related or in the event we do not already have a weather related contingency date set up in advance with you for the event.
The Policies stated above are in addition to any other policies posted in our studio and on our website or materials. They do not override any other policies or agreements accepted or signed off on in the process of doing business with our studio.